The CRC 1 was led by PAC, who provided the technical expertise in terms of designing the CRCs, training of supervisors and enumerators, data analysis and report writing. Initially, a three-day training programme on CRCs was provided to supervisors (NEICORD staff).


The research strategy for the CRC comprised of the following modular steps:

1. Preparatory activities

An information-sharing exercise presentation was carried out PAC with ACTED and its other project partners to convey the relevance of this exercise which would be carried out at three different points of the project. During this exercise the 10 programmes to be assessed were finalised along with the seven districts (Churachandapur, Ribhoi, Cachar, Wokha, Goalpara, Chandel and Lawngtlai) that would be covered in the 4-year project.

The programmes included:. JSSK – Janani Shishu Suraksha Yojana (mother and child) , IAY – Indira Awas Yojana (housing); ICDS – Integrated Child Development Scheme; MGNREGS – Mahatma Gandhi National Rural Employment Guarantee Scheme; MDM – Mid Day Meal Scheme; NBA – Nirmal Bharat Abhiyan (sanitation) ; NSAP – National Social Pension ; PDS – Public Distribution System ; RGGVY –Rajiv Gandhi Grameen Vidyutikana Yojana (rural electrification) ; RKVY – Rashtriya Krishi Vikas Yojana (agricultural development).

2. Questionnaire Design

  • On the basis of the information collected through secondary data, draft questionnaires were prepared and then piloted in the field to check on content, flow and language. Changes were then made to the questionnaires accordingly.
  • To address each programme, 10 questionnaires were prepared to collect data from beneficiaries. In the absence of lists of beneficiaries, listing questionnaires were also prepared to identify beneficiaries.
  • The scope of the data collection instruments covered the following:
    • Availability of the service
    • Access and usage of the service
    • Service quality and reliability
    • Problem incidence, responsiveness and problem resolution
    • Costs, including Corruption
    • Satisfaction
    • Suggestions for improvement

3. Sampling design

The sampling design followed comprised of the following steps:

  • A total of 200 villages instead of GP were covered in the 7 project districts
  • Equal distribution of villages across districts i.e. 28 villages each from each districts were taken (30 each from Goalpara and Cachar to reach target of 200 villages)
  • Again, from each district two blocks were considered (i.e. 14 villages per block)
  • Of these one block comprised of the HQ block or most near to HQ block, and another one a farther block (also having good population to get required number of beneficiaries)
  • Therefore, total of 14 blocks were covered with a target of 175 beneficiaries per block (i.e. per 14 villages) i.e. 350 per district
  • 50 to 100 households were covered per village in HH survey (Total Household or 100 household per village, whichever is lower)
  • Approximately 13 beneficiaries per village were interviewed

The final sample size was as follows

Programme Wokha CCpur Cachar Ribhoi Lawngtlai Chandel Goalpara Total
HHs Listed 1385 1443 1516 1410 1406 1477 1105 9742
JSSK 26 28 30 32 15 22 21 174
IAY 28 29 30 27 21 27 21 183
ICDS 56 61 60 56 56 57 41 387
MGNREGS 56 66 61 56 56 58 45 398
MDM 53 60 57 56 56 61 46 379
NBA 23 29 29 22 25 22 15 165
NSAP 27 33 31 27 29 29 19 195
PDS 54 66 63 55 56 58 46 398
RGGVY 9 10 28 15 17 21 23 123
RKVY 26 14 26 18 19 19 17 140
TOTAL (Programmes) 358 396 415 364 350 374 294 2542


ACTED’s primary grantee partner NEICORD carried out the CRC survey in the selected villages. A two-level training programme was carried out (at Guwahati and in each of the selected districts) to ensure that the interviewers could collect the data correctly. During the course of field work, PAC research team along with ACTED, consistently monitored the field work through field visits and carried out spot checks and back checks and onsite scrutiny of filled in questionnaires. The NEICORD District Coordinators also kept in contact with the PAC team for updates on a daily basis. Another round of random scrutiny was carried out once the questionnaires were received at PAC before data entry.


Data entry for all the listing questionnaires and the beneficiary questionnaires was carried out in Bangalore under the direct supervision of the PAC study team. The reliability of estimate presented in this report is significant at 95% confidence level. The margin of error is +/-2.7%.


The findings from the study were presented at a CSC training programme which was followed by discussions of the same along with training on the indicators that were identified from the findings.